Last updated: November 10, 2025

Return and Refund Policy

Our Return Policy

At Alpine Couture, we want you to be satisfied with your purchase. If this is not the case, we offer a simple return within 30 days of receiving your order.

Please ensure that the returned items are unused, in their original condition, and in the original packaging. Only then can we process the refund or exchange.

Please contact our customer service to obtain the return address.

Which items are returnable?

You can return all items that are unused and complete with all tags, accessories, and documents in the original packaging.

Exceptions: Products that cannot be returned for hygiene or safety reasons are clearly marked in the product description. These items are excluded from the return policy.

Who pays for return shipping?

If the product is defective or incorrect: In this case, we cover all return shipping costs. This also applies if the item was damaged during shipping.

If you want to return the item for personal reasons: For example, wrong order, dislike, or if the item does not fit, you bear the return shipping costs. Shipping costs already paid are non-refundable in such cases.

How to return an item

Please follow these steps for a successful return:

Step 1: Contact us
Send an email to support@alpinecouture.co with your order number and the reason for the return.
Step 2: Receive return instructions
Our customer service will send you a return authorization and detailed instructions by email.
Step 3: Pack the item
Securely pack the item in the original packaging. Please also include all accessories, tags, and documents.
Step 4: Print the shipping label
You will receive a prepaid return shipping label by email. Please print it out and attach it to the outside of the package.
Step 5: Ship the package
Take the package to the nearest drop-off location of the specified carrier, as described in the instructions.

Refund – How does it work?

After receiving your return, we will carefully inspect the item to ensure the return conditions are met.

Once the inspection is complete, we will process the refund via the original payment method. This usually takes up to 7 business days, depending on your bank or payment provider.

Exchange instead of return?

Would you prefer a different size, color, or another item? No problem – our customer service is happy to help you find the right item and handle the exchange quickly and easily.

Questions or more information?

You can find answers to frequently asked questions on our FAQ page. If you don’t find what you need there, feel free to contact us anytime.

Contact Information

Alpine Couture

Company name: Beans Ecom Ltd
Company number: 16579546
Address: 128 City Road, London, United Kingdom, EC1V 2NX
Email: support@alpinecouture.co
Phone: +41245391366
Contact page: https://alpinecouture.co/pages/kontakt

Customer service: Monday to Friday: 9:00 AM – 5:00 PM (CET)

We strive to respond to your email within 1–2 business days.

Disclaimer: By placing an order, you agree to this return and refund policy.

Thank you for shopping at Alpine Couture!