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✔ 2 items – an additional 10% discount

✔ Buy 3 items – get an additional 15% discount

✔ Buy 4 items – get an additional 20% discount

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Frequently Asked Questions (FAQ)

Welcome to the Alpine Couture Frequently Asked Questions (FAQ) Page

We are here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please do not hesitate to contact us.

Question 1: How long does it take to receive my order?

Answer: Here are our estimated delivery times:

  • Processing time: 1-2 business days

  • Shipping time: 6-8 business days

  • Estimated delivery time: 7-10 business days
    For more details, please visit our Shipping Policy

Question 2: Do you offer free shipping?

Answer: Yes, we offer free shipping on all orders worldwide. For more information, please see our Shipping Policy

Question 3: Where is Alpine Couture located?

Answer: Alpine Couture is a Switzerland-based fashion brand. We proudly offer a carefully curated selection of high-quality clothing and accessories, with shipping available worldwide.

Question 4: What happens if I receive a defective product?

Answer: If you receive a defective item, we will replace it free of charge. Please contact us and return the item within 30 days. For more information, please see our Return and Refund Policy

Question 5: Can I cancel my order after placing it?

Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.

Question 6: What is your return policy?

Answer: We have a simple and straightforward return process. For full details, please visit our Return and Refund Policy

Question 7: When will I receive my refund after returning a product?

Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear within 7 business days on your original payment method, depending on your bank or payment provider. For more information, please see our Refund Policy.

Question 8: Do you offer warranties or guarantees on your products?

Answer: Yes, we offer a 30-day warranty on all purchases. For more information, please see our Return and Refund Policy.

Question 9: How can I contact customer support?

Answer: You can reach our customer support team through the Contact Page or send us an email at support@alpinecouture.co

Question 10: Do you ship internationally?

Answer: Yes, we ship worldwide.

Question 11: Do you have a physical store I can visit?

Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.

Question 12: Can I place a bulk order for my business or organization?

Answer: Yes, we accept bulk orders. Please contact our customer support team for details.

Question 13: How does product exchange work?

Answer: For detailed information on product exchanges, please visit our Return and Refund Policy.

Question 14: How can I track my order?

Answer: You can track your order through the Order Tracking Page on our website.

Contact Information:

Alpine Couture

Company Name: Beans Ecom Ltd
Company Number: 16579546
Address: 128 City Road, London, United Kingdom, EC1V 2NX
Email: support@alpinecouture.co
Phone: +41245391366
Contact Page: https://alpinecouture.co/pages/kontakt

Customer Service: Monday to Friday: 9:00 AM – 5:00 PM (CET)

We strive to respond to your email within 1–2 business days.

Thank you for shopping with Alpine Couture!